Cancellations, Credits And Refunds.

Bookings cancelled more than 48 hours before the event date incur a non-refundable charge of 50% of the booking. Bookings cancelled within 48 hours of the event date incur a 100% cancellation fee.

The same applies to items removed from an order or quantities reduced: 50% outside 48 hours, 100% inside 48 hours. Anything you have paid beyond those charges is refunded.

Where management grants a credit on a booking, that credit must be used within six months of the original booking date. Credits are applied to a future booking and are not paid out as cash.

We reserve the right to reschedule a booking where delivery or setup would be a safety risk, such as torrential rain, hail, flooding, extreme storms or an area being closed off.

If we cannot deliver later the same day we will deliver on the next available day. If your event cannot be rescheduled at all, a credit can be applied to a future booking.

Please inspect everything at delivery and tell the driver straight away if anything is missing, damaged or not working. We will fix it, swap it, or substitute a similar item on the spot wherever we can.

If we cannot supply a working replacement for an item you have paid for, that item is refunded in full. Problems reported after the event, when we have had no chance to put them right, are handled at our discretion.

If we fail to deliver a booking for a reason within our control, you are refunded in full. If nobody is available to take delivery at the nominated time, the booking is treated as a late cancellation and a redelivery fee applies if you would like us to come back.

Refunds are paid by bank transfer to the account the payment came from, or in cash where the booking was paid in cash on delivery. Allow a few business days for a bank transfer to appear.

Nothing in this policy limits your rights under the Australian Consumer Law.

Call 0434 509 111 or email sales@partyhirebrisbane.com with your order number and we will sort it out.